Cancellation & Refund Policy

Policy Overview

At Gati Domestic Cargo Packers And Movers, we strive to offer seamless, transparent, and hassle-free relocation solutions. We understand that plans can change unexpectedly. This Cancellation & Refund Policy outlines the terms under which booking cancellations, rescheduling, and advance refunds are processed.

Order Cancellation Guidelines

Customers may cancel their relocation service booking by submitting a written request via official email or calling our customer desk under the following terms:

• Cancellation 24 Hours or More Prior to Packing Date: Full refund of the advance token amount paid, subject to a nominal administrative payment gateway processing fee (if applicable).
• Cancellation Within 24 Hours of Scheduled Move: Cancellation requests submitted within 24 hours of the scheduled pickup time may attract a deduction equal to the advance deposit to cover initial vehicle allocation and crew management expenses.
• Cancellation On-Site / Crew Arrival: If the packing team or transport vehicle has arrived at the pickup site and the cancellation is requested on the spot, the booking advance will be non-refundable.

Service Rescheduling Policy

We understand the dynamic nature of shifting dates and provide flexible rescheduling options:

• Free Rescheduling: Customers can reschedule their moving date free of charge if requested at least 24 hours prior to the original pickup slot.
• Slot Availability: Revised dates are subject to vehicle and packing team availability on the chosen new date.

Refund Processing Terms

In all eligible cancellation cases, refunds will be initiated to the original source account used at the time of booking:

• Processing Time: Approved refunds are credited within 5 to 7 business days following official confirmation.
• Mode of Refund: All payments made via UPI, Net Banking, Credit/Debit Cards, or Bank Transfer will be refunded strictly via the same channel.

Contact For Cancellation Requests

For any cancellation, refund status tracking, or date adjustment queries, please contact us immediately: